1.

Work hours

 

- Monday-Friday 09:00-18:00, excuding public holidays

 

- 24x7

2.

Response time to a problem.

3.

Remote maintenance and diagnostics.

4.

Number of site visits per month according the contract.

5.

Price per hour on site visit outside the contract. (excluding VAT)

6.

In case of emergency:

 

- Providing working capital unit of the same model or like parameters and functionality.¹

 

- Time to repair a defective unit or device.

7.

Transport costs for warranty repairs.

8.

Extension of hardware warranty.²

9.

Implementation of additional functionality in software.³

10.

Support via email.

11.

Phone support.